Multi-tenant restroom cores are one of the highest-friction points in commercial building management. Every tenant uses them. No single tenant owns them. Complaints route to the property manager. Supply shortfalls — empty paper towel dispensers at 2pm on a Wednesday — generate immediate calls.
Our restroom programs are designed around this dynamic. The scope we write for your building documents which cores are covered, at what frequency, with what supply products, and what the escalation path is when a unit needs attention outside the normal schedule.
Program Structure
| Element | Standard | Enhanced |
|---|---|---|
| Service frequency | Nightly 5 days/week | Nightly 7 days/week |
| Midday check | Not included | Included (day porter) |
| Supply restocking | Nightly restock | Nightly + midday restock |
| Deep clean rotation | Monthly | Bi-weekly |
| Scope document | Written, pre-contract | Written, pre-contract |
| Issue escalation | Next-business-day response | Same-day response |
What Nightly Service Covers
- All fixtures: toilets, urinals, sinks, including under-rim and drain treatment
- Mirrors and glass: streak-free finish
- Partitions: both faces, top rail, hardware
- Floors: sweep and damp mop, including behind fixtures
- Touch points: door handles, flush levers, faucets, dispenser levers
- Waste: all bins emptied, liner replaced
- Supplies restocked to agreed par levels
Supply Management
Supply restocking is included in standard programs. We track par levels for paper towels, toilet tissue, soap and hand sanitizer. If your building uses specific dispensers or product brands specified by a tenant or building standard, note those in your quote request. We source to match.
Supplies are billed at cost-plus-delivery; we don't mark up consumables beyond logistics. You receive an itemised supply summary monthly.
Consistent Crew, Written Escalation
The same crew member handles your building's restroom cores on the same nights. Substitutions happen — illness, emergencies — and when they do, the incoming crew member receives the written scope before arrival, not a verbal handoff. If a unit needs attention outside the normal schedule, the escalation contact in your scope document is a direct line, not a call center.
22 years of operating in this valley means we have managed mid-winter supply shortfalls, post-flood deep-clean projects, and tenant build-outs that put restroom cores temporarily out of service. We know what to do in each case and document it before it happens.